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- Leadership Coaching
- Fearless Teams Workshops
- Process Audits
Services
Leading in today’s retail and consumer landscape means balancing people and performance. ZGRP helps leaders do both. Combining psychological safety, Kaizen improvement, and AI-enhanced strategy to build trust, simplify systems, and spark innovation. We bring decades of industry experience to help you lead boldly and create teams that thrive through change.
Leadership
Coaching
A confidential partnership for leaders ready to grow with trust and clarity.
Our coaching process offers a trusted space to step back, reflect, and reimagine how you lead. Together, we uncover new perspectives, strengthen decision-making, so you can move forward with the renewed purpose and direction, guiding your team to thrive.
Fearless Teams Workshops
Create the foundation for teams built on trust, openness, and innovation.
Our Fearless Workshops give leaders and teams practical tools to turn the science of psychological safety into daily habits. Through facilitated dialogue and real-world application, we help teams strengthen communication, surface ideas early, and build the confidence to take smart risks together.
Process
Audits
A strategic engagement to help you build smarter systems & sustainable growth.
Our Kaizen-based Process Audits help leaders uncover inefficiencies, streamline workflows, and create structures that evolve with your business. We equip your teams with practical tools and improvement rhythms that drive clarity, efficiency, and long-term impact; turning change into a consistent source of strength.
Retail Leadership
at Scale
As Chief of Staff to the Nordstrom Rack executive team and Strategy Leader for Nordstrom Product Group, Jonelle led cross-functional initiatives that balanced people, process, and impact Her firsthand experience navigating complexity helps leaders find clarity, build trust, and lead with purpose.
MBA Insight Meets Industry Depth
With an MBA from the University of North Texas and published research on eCommerce customer experience, Jonelle brings a deep understanding of how strategy, culture, and customer behavior shape business success; especially across retail and B2C organizations.
Trained in Kaizen & Psychological Safety
Jonelle blends proven leadership frameworks with practical, continuous-improvement tools. Trained in Kaizen and psychological safety, she helps leaders strengthen communication, foster trust, and embed habits of reflection and progress across their teams.
AI Innovation & Applied Technology
A lifelong learner and early adopter, Jonelle integrates AI into leadership development and strategy. She’s attended advanced workshops on applied AI, built custom GPTs for business optimization, and designs AI-driven workflows that help leaders make smarter decisions and scale their impact.
ZGRP is a modern coaching and consulting practice led by Jonelle Zimmerman, blending two decades of retail and B2C strategy experience with evidence-based practices in psychological safety and Kaizen. Jonelle helps senior leaders bridge vision and execution, strengthen trust, and build cultures where people and performance thrive.
Meet Jonelle
The trusted guide behind today’s most effective leaders.
Become the Leader Your Team Deserves
Elevate How You Lead. Transform Your Team.
Your leadership is strong, but you deserve room to think. Even the best leaders need space to reset and reimagine how they lead. Our coaching helps you find clarity, reconnect with purpose, and strengthen trust across your team.
The Future of Leadership is Fearless and Adaptive.
Your team has ideas but hesitates to speak up. Innovation stalls under pressure or hierarchy. We help you create a culture of psychological safety, so your people feel empowered to share bold ideas and drive growth.
Lead Boldly. Build What Others Only Imagine.
You’re leading a growing organization through constant change. We help you design systems built on clarity, accountability, continuous improvement, and measurable growth
Discovery
& Alignment
Every partnership begins with understanding your goals, challenges, and what “better” looks like. We co-create clarity and measurable objectives from day one.
Psychological
Safety
We help leaders cultivate fearless teams through trust, courage, and openness. Through proven frameworks in psychological safety, we create the foundation for growth, collaboration, and innovation.
Continuous
Improvement
With Kaizen practices, we equip leaders with the tools and principles of continuous improvement; helping teams strengthen processes and create lasting adaptive change.
Integration
& Growth
With toolkits, reflection practices, and emerging AI resources, we help teams measure progress, adapt faster, and sustain momentum long after the engagement ends.
Outcomes from 20-year career leading retail organizations.
Backed by Research.
Proven in Practice.
9pt+
ENGAGEMENT SCORE
Psychologically safe teams show twice the engagement and innovation of their peers.
*McKinsey & Company research
1000+
HOURS SAVED
Kaizen initiatives reduce waste and process time by 15–30% across operational workflows.
*Kaizen Institute CI Index
$500M
REVENUE GENERATED
Teams that received psychological safety training achieved revenues 25% above yearly targets.
*MIT Sloan Management Review study
27%
LESS TURNOVER
Psychologically safe cultures save up $75K per leader in replacement costs.
*Gallup Workplace Study
What Leaders Really Want to Know
A fearless team is one where people aren’t afraid of speaking up, asking questions, or telling the truth.
Rooted in Psychological Safety, fearless teams share information early, raise concerns, admit uncertainty, and offer new ideas without worrying about judgment or backlash. Kaizen practices strengthen this by giving teams simple, daily routines that make honesty, problem-solving, and continuous improvement a natural rhythm of work.
Fearless doesn’t mean soft. it means strong enough to be real, bold enough to improve, and aligned enough to take action together. These teams move faster, collaborate better, and make smarter decisions.
Backed by Data: Teams with high psychological safety outperform low-PS teams by up to 30%, surface problems faster, and generate more innovative ideas (Google Re:Work; Edmondson).
Psychological Safety and Kaizen reduce the hidden workload you’ve been carrying for years.
The work you’re doing now is costing you too much time: the repeated mistakes, slow decisions, unclear handoffs, burnout, turnover, and the meetings that never seem to end.
Psychological Safety strengthens ownership, engagement, and purpose so people bring their best thinking forward instead of holding back. Kaizen removes the friction, waste, and rework that quietly drain hours from every week.
This isn’t extra work. It’s the work that makes everything else faster, clearer, and easier.
Backed by Data: Teams with high Psycological Safety reduce rework by up to 40%. and resolve problems 30% faster (Google Re:Work). Kaizen-driven improvements have shown 12% faster cycle times (ResearchGate).
No, it actually raises them.
Psychological safety isn’t about being “nice.” It’s about making it safe to tell the truth. When people speak up early, ask questions, and admit mistakes, standards get higher, not lower. Psychological Safety is about maintaining accountability with clarity.
Backed by Data: Teams with high psychological safety are 40–50% more likely to improve performance and exceed targets (Amy Edmondson, Harvard). They’re also more motivated and more ambitious, not less (Sage Journals).
Done right, Kaizen eliminates unnecessary steps, reduces rework, and clears the path for faster, smarter execution.
Instead of adding meetings or approvals, it cuts the clutter, exposes what’s actually slowing you down, and empowers people to fix problems at the source.
Backed by Data: Kaizen implementation results in approximately 40% fewer defects and 10%-12% faster cycle time in a medium enterprise (ResearchGate).
You’ll notice the shift long before the data shows it.
Meetings get shorter. Decisions move faster. People speak up sooner. Problems surface earlier instead of piling up.We give leaders simple tools to measure trust, alignment, and improvemed rhythms, so you can see progress long before it hits your quarterly metrics.
Long term organizations that invest in Psychological Safety and Kaizen consistently report lower turnover, higher engagement, and stronger financial performance.
Backed by Data: High Psycologically Safe teams show 2x the innovation, higher engagement by up to 76%, and 27% less turnover (Gallup, McKinsey, HBS). Organizations with engaged employees outperform peers in earnings per share by over 147% (Harter). The ROI of Kaizen continuous improvement is an average annual impact of $6,000 per team member and The average impact of a cost-saving idea is $70,000 in its first year of implementation. (KiaNexus).
You don’t have to navigate this alone. Strong leaders get stronger with the right partner.
At ZGRP, we coach you to see patterns you can’t spot from inside the pressure, and we teach you how to build the systems and habits that help your team move through change with clarity and stability. We equip leaders with the tools, language, and practices they need to guide teams through adoption, alignment, and follow-through; so you’re not carrying the weight of change alone.
With the right support, you become the leader who can guide change with trust and clarity.